Rockliffe Court Surgery

  • ALT Text

Friends and Family Feedback

Patients/friends-and-family-feedbackLast Updated : 09/02/2024 17:52
We continue to receive great feedback via our Friends and Family surveys. Thank you to all those patients for taking the time to do this. Feedback which has highlighted frequently asked questions can now be found on a new page: Frequently Asked Questions

All your kind comments can be found below.
  • Same day appt, doc helped with more than one issue, reception helped sort prescriptions quickly
  • Made the enquiry got the consult got the treatment job done no fuss what more could you ask for very pleasant conversation with the doctor first class service
  • Staff are always lovely, I find everyone to be really good with my children, always make us feel welcome! The reception staff are always very friendly and very helpful! Always excellent service!
  • The receptionist was very polite, the nurse practitioner was genuinely friendly and professional in equal measure.
  • The doctor showed great sympathy and understanding.
  • Appointment on time and nurse carried out the checks in a comforting manner
  • Very good at all times the service the give is impeccable all staff are friendly. Nurses and doctors are also very caring and always there to talk to overall brilliant .
  • On entering the Surgery was clean, tidy, presentable and free from clutter with relevant up to date information on show. Booked in promptly with a choice of either front office staff or access to on line system followed with a short waiting time before being seen. Staff very courteous, presentable, knowledgeable of subject, did not judge and provided information throughout process along with being made to feel relaxed and at ease. Follow up appointment given before leaving the room with reassurance of feedback to be provided from GP by close of play on the day. Received feedback of result within the hour by text (preferred method of contact). A lovely experience throughout.
  • The whole surgery is run very efficiently. Doctors, nurses, reception and other staff are all friendly and professional We have just recently moved to Rockcliffe from another local surgery and the difference is profound. Very happy with the service and care we have received
  • Always get an appointment when I need it. Txt/digital service is excellent.
  • The staff are very caring and polite. I also get the feeling they want to help, rather than having to help.
  • My wife and I are relatively new patients and It was my first surgery visit. I was pleasantly surprised at the prompt and friendly service and in my opinion there was nothing that the surgery could have done better
  • As a former university lecturer in business management I said there is always room for improvement. I cannot identify anywhere for improvement in the case of Rockliffe Surgery.
  • I messaged via the portal (e-consult) and got an appointment start away that day which is great
  • I have nothing, but praise for your service, and thank you very much, indeed for acting so quickly. We are blessed to have such a fantastic doctor surgery in this area
  • Thank you for all that you do. You’re very much appreciated.

Surgery Opening Hours

Monday 08:30-18:00
Tuesday 07:30-18:00 *
Wednesday 08:30-18:00
Thursday 07:30-18:00 *
Friday 08:30-18:00
Saturday Closed
Sunday Closed

Our phone lines are open 08:00-18:00 Monday to Friday

* Please note pre-booked appointments only between
07:30 and 08:30.

We are occasionally closed for
Protected Learning Time (PLT).