At Rockliffe Court Surgery, we constantly strive to improve the quality and care of the service we provide you. This is increasingly hard to do in the face of the rising demands on our service.
Often, this demand is totally invisible to our patients. While you may see how busy our staff are when attending an appointment or waiting in line to speak to reception, the huge rise in administration is hidden. Our GPs now spend many more hours a day processing blood and scan results, hospital letters, and general enquiries than they did even a few years ago. A lot of the hospital administration is now delegated to the surgery on top of our own workload.
To help us be as responsive as possible to your health needs, we have taken the following steps.
We have:
- Taken on two new nurse practitioners, Lynfa and Vikki, to complement Janet, our existing nurse practitioner. This will mean it is easier to get appointments.
- Started using e-consult, which is accessed through our website and the NHS App
- Set up the opportunity to access your full medical record through Systm Online and the NHS App so you do not have to contact us to get results and hospital letters.
- Started a new text message service that allows you to cancel appointments.
- Arranged reception training in signposting to use locally set up pathways to make sure you see the right professional for your health need.
- We now use accuRx, which we can text you on, and you can reply. It means you can have a convenient conversation with your clinician without having to ring or attend the surgery.
To help us please:
- See a nurse practitioner when this is offered by reception – often you will be reviewed by a GP at the end of your consultation so you will see a GP faster than waiting for a GP appointment.
- Use e-consult especially for administrative questions to avoid hanging on the phone line.
- Register for the NHS App or Systm Online to request prescriptions and view your results.
- Give as much information as you feel comfortable giving when phoning us so you can see the most appropriate professional.
- Ring the hospital secretary to get the results of hospital tests.
NHS England Guidance on You and Your General Practice
This guide tells you what to expect from your general practice (GP) and how you can help them, so you get the best from the National Health Service (NHS).
Please note that the NHS England website incorrectly shows our GP opening times.
Opening times for Rockliffe Court Surgery
SIGNPOSTING
Visit the NHS England site for Further Information about You and Your General Practice